Streamline Reservations, Boost Reviews, and Engage Guests 24/7
Hotel & Inn Marketing Software
Running a hotel or inn means managing bookings, guest inquiries, and reputation — all while ensuring every stay is seamless. Surge by Thrive helps you simplify reservations, capture more 5-star reviews, and engage guests with AI chat widgets that answer questions around the clock— all from one intuitive dashboard.
The Challenges Hotels & Inns Face
Hospitality is built on service, but busy front desks can only do so much. Missed calls and unanswered messagesoften mean lost bookings, while overbookings or double-booked rooms create unhappy guests. At the same time, travelers rely heavily on reviews — and without a steady stream of fresh 5-star feedback, even great inns struggle to stand out.
Guests also expect instant answers. Whether it’s late-night check-in details or amenity questions, a delayed response can make the difference between a smooth stay and a frustrating one. Without automation, staff are stretched thin, and opportunities slip away.
How Surge Helps Hotels & Inns Welcome More Guests
Surge makes it easy to keep rooms booked and guests satisfied. With Appointment Scheduling, you can manage reservations seamlessly online, complete with reminders that reduce no-shows. An AI Chat Widgeton your website answers questions, takes bookings, and captures guest details 24/7. And with Reputation Management, you can automatically request reviews, turning satisfied stays into lasting credibility.
With Surge, you can:
- Simplify reservations and confirmations through Appointment Scheduling
- Answer guest questions instantly with AI Chat Widgets that book rooms anytime
- Request reviews automatically using Reputation Management to attract more travelers
Why Hotels & Inns Choose Surge
Surge is built for independent hotels, boutique inns, and growing hospitality groupsthat need powerful tools without enterprise-level complexity. It’s affordable compared to hiring more front desk staff, scales as you expand rooms or locations, and works seamlessly across desktop, tablet, and mobile. Onboarding is simple — we’ll help you set up reservations, AI chat, and review automation so your team is ready fast. Most hotels and inns are fully operational in just days.
Real Outcomes for Hotels & Inns
Hotels and inns using Surge see smoother bookings, happier guests, and stronger reputations.
- Fewer booking errors with online reservations and automated confirmations
- Up to 25% more positive reviews through consistent post-stay requests
- Improved guest satisfaction with instant responses via AI Chat Widgets
- Hours saved weekly by reducing manual scheduling and follow-ups
With Surge, hotels and inns can streamline reservations, delight guests with fast communication, and grow their reputation without added staff burden.
Join 2,300 + Surge by Thrive Customers!
I would give Surge by Thrive a 5 out of 5 stars! It's extremely easy to use even if you're not tech-savvy, it's effective and I highly recommend it!
I have used different marketing automation platforms and this is now the best one I can recommend for beginners and SME.
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