Build Trust Without Chasing Reviews
Reputation Management
Most small business owners don’t have time to check every review site or follow up with every customer. But when word of mouth and repeat business matter, your online reputation matters even more.
Surge helps you stay on top of reviews without adding one more thing to your to-do list.
Built to Keep You Focused on Your Work—Not Review Sites
How It Works
Get Reviews Without the Awkward Ask
You don’t have to ask face-to-face. Surge sends friendly review requests automatically after a sale, job, or appointment. Once it’s set up, it runs quietly in the background. The timing is what makes it work—asking when the experience is still fresh makes people more likely to respond.
Choose Where They Leave the Review
You decide where to send customers—Google, Facebook, or anywhere else that matters most to your business. You’ll get a notification when someone leaves feedback so you can thank them, follow up, or step in if something went wrong.
Stay on Top of Every Review
It’s not just about collecting reviews—it’s about responding when it matters. Surge alerts you whenever new feedback comes in, so you can act fast. Whether it’s thanking a loyal customer or handling an issue early, you stay in control of your online presence.
Make It Easy to Ask — and Easier to Respond
What You Can Do
- Set up automatic review requests to go out after a sale or booking
- Choose which sites you want to collect reviews on
- Get alerts for new reviews so you can respond quickly
- Track your average rating and review volume over time
Show You’re Active, Trusted, and Worth Calling
Help People Choose You
Today’s customers check reviews before they make a move. If they don’t see anything recent—or see nothing at all—it can feel like your business is closed or unproven.
Surge helps show proof that you’re responsive and working. Even one great review can make the difference for the next person deciding whether to reach out.
Share Your Value
Build Your Online Presence
Attract More Clients
Learn How Our All In One Sales & Marketing CRM Can Transform Your Business
Join 2,300 + Surge by Thrive Customers!
I would give Surge by Thrive a 5 out of 5 stars! It's extremely easy to use even if you're not tech-savvy, it's effective and I highly recommend it!
I have used different marketing automation platforms and this is now the best one I can recommend for beginners and SME.
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Build a Better Reputation Without Adding to Your To-Do List
Strong reviews don’t happen by chance. Surge helps you ask for reviews at the right time and stay on top of what customers say about you.
Set it up once. After that, the system runs in the background. It sends review invites and highlights any feedback that needs your attention.
Turn Calls Into Clarity
Calls cost money, so guessing where they came from can hurt your budget. Call tracking links each ring to the ad, page, or post that made the phone ring.
See Which Ads Ring
Each number you display is tied to a campaign. When a lead phones, the system records the source and shows it in your dashboard. You can easily see which ads are paying off, increase spending on these, and stop funding the ones that don’t bring in calls.
No More Missed Leads
If a call comes in while you’re busy, you still see who rang and how they found you. Notes stay with the contact. This means that anyone on the team can pick up the follow-up call without guessing what's happening.
Automatically Respond To Each Reveiw With Al
Use Al to customize each response to the reviewer. Respond to each review in record time without writing them yourself or copy and pasting from another tool.
Wondering if this is actually possible?
Call Tracking That’s Already Where You Work
Works Inside the Same Dashboard
- Writing thoughtful replies takes time. With Surge, each response is generated with the right tone and details. It’s a way of making your customers feel heard without typing a single word.
Know Where Every Call Comes From—and What to Do With It
What You Can Do
- Keep track of your ad spend and match every call back to its source
- Record calls and tag moments that are worth going back to for training future workers
- Set missed call alerts so a hot lead never goes cold while you’re on another job
Spend Smarter. Respond Faster. Close More Leads.
How This Can Help You
- Small businesses live and die on the quality of their leads. When you know which ads drive the sales, you can spend smarter and help your customers faster. Call tracking removes all the mystery, which saves you time and puts more control back in your hands.
Curious About How You’re Showing Up Online?
Get a detailed report on your online presence, including how you’re performing with reputation management—what’s working, what’s not, and where to improve.
